Customer Satisfaction

A large insurance provider opted for RPA for the following processes & objectives:

1 UNDERWRITING AND PRICING

We automated underwriting process that dealt with 185K new application for individual health and optional benefits. Underwriting is a long and tedious process. Much data needs to be collected from various sources. Automation of this data collection reduced the time it took to gather the information, as well as populate fields/data entry saving 120K hours of manual work with $1.56M in savings.

2 RATING, QUOTING AND ISSUANCE

 The rating and quoting process was very labor-intensive as well. RPA assisted in manual data entry and activities.

3 POLICY ADMINISTRATION AND SERVICING

 Policy cancellation is a redundant task. This process was done using RPA and reduced the transaction time to just a third of the current time.

4 DISTRIBUTION

There are many tasks in the distribution process where RPA assisted:

• Distribution management tasks that are prone to errors such as licensure compliance and compensation management
• Claims processing is another labor-intensive task. There is much information to collect and enter, and many places where RPA can alleviate manual data entry that can be prone to human error. Adding RPA to the claims registration process cut the time in half in some scenarios
• Money handling tasks such as incoming wire transactions and manual check allocations
• General administration such as extracting information entered on website forms